High staff turnover, resistant to change, wrong people in positions, behaviours not aligned to company values and culture are just some of the many HR challenges businesses find everyday especially in the franchise sector.
Franchisors have many obligations under the Franchise Code of Conduct but generally their Franchisees have little knowledge of employment law and their obligations as a business owner managing staff therefore the Franchisor is exposed by not following their obligations under the Code.
Independent business owners, some with multiple entities unsure of their legal requirements to staff.
Minimal succession planning and lack of structure for progression creates poor staff motivation.
We provided tailored support to Head Office and Franchisees which supports the strategic direction of the Franchise. This involves assistance with hiring, remuneration strategies, staff benefits, performance development, change management, managing current staff matters and ensuring compliance and best practice is delivered.
Our focus was on implementation of structured processes to create standardisation of HR across the franchise network alongside challenging the way of the current thought process while keeping the strategic plan in mind.