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Case Study from the Franchise Industry

Now Actually specialises in supporting franchisors with their HR structure.

9 May 2024

Now Actually specialises in supporting franchise networks.

The Challenge

  • Employment law obligations fall under both the Franchisor and Franchisee, but neither party was taking responsibility or ownership of ensuring compliance was adhered to.
  • No ownership for the HR responsibilities from either the Franchisor or Franchisee.
  • There was a significant risk of non-compliance.
  • Independent business owners, some with multiple entities, were unsure of their employer obligations from a legal perspective.
  • Poor HR structure and documentation was observed throughout the network.
  • Minimal succession planning and lack of structure for progression, resulting in poor employee motivation.

The Solution

  • Now Actually provided tailored, unified support to Head Office and Franchisees that supported the strategic direction of the Franchise.
  • HR Partners assisted with hiring, remuneration strategies, employee benefits, performance development, change management, managing employee matters, and ensuring compliance and best practice are delivered.
  • Now Actually’s focus was on the implementation of structured processes to create standardisation of HR across the franchise network.
  • Franchisor and Franchisees were educated on their obligations.

The Impact

  • The current structure to support the network was identified.
  • Uniform employment contracts and documents, as well as a complete library of HR documents, were made available to the wider network.
  • The Franchise also got readily available resources to discuss issues and ideas from a people perspective.
  • The network was more educated when it came to legal obligation and adherence to associated laws and regulations.
  • The network now adheres to compliance obligations.
  • Trust was established in the network when it came to HR matters.
  • Restructured teams and positions promote stability and growth.

I’ve been delighted to have the opportunity to work closely with Now Actually. Even though they are independent consultants and specialists with other clients on their books they act as if they are part of KX and that our people really matter to them. Now Actually have helped us to navigate the complex employment landscape and challenge the way we operate to ensure we deliver fair opportunities for those employed in the KX network. Now Actually provide a great solution for both KX and our franchisees as we can share the resource so that it is financially viable. I can’t imagine operating a business in 2020 without having an HR and I couldn’t recommend Now Actually more highly.

Selina Bridge, CEO – KX Pilates
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