Case Study from the Retail Industry

Now Actually specialises in supporting growing businesses to ensure their HR practices are growing with them.

15 May 2024

Now Actually specialises in supporting growing businesses to ensure their HR practices are growing with them.

The Challenge

  • Fast growing business; new employees commencing regularly, young workforce, expansion of the brand from the original health promotion business to retail, warehouse and distribution centre.
  • Business Owners managing multiple priorities at once, little time to focus on HR and limited compliance knowledge.
  • Business wanting to establish strong HR foundations from the onset of their business journey but did not require internal resource.

The Solution

  • Implemented HR structure and processes to ensure employee matters were streamlined, in line with legislation and followed Clothing The Gaps best practice initiatives.
  • Created a suite of documents tailored to the client that act as internal templates for the business to easily use on a daily basis.
  • Focused on the foundational elements of HR to begin with including; appropriate award and remuneration advice, employment contracts, position descriptions, employee handbook, the on-boarding and off-boarding processes.
  • Provided education and guidance to Business Owners on topical issues and general HR matters to give them the knowledge and confidence to manage HR concerns on the ground.

The Impact

  • Business Owners had confidence in knowing their HR is managed effectively
  • Professional HR support was provided at a reasonable price for a growing business
  • Structured processes in place that are easy to follow
  • Lifeline at the end of the telephone for employee matters
  • External HR support has become extension of the team, understands the business model, culture and operations to provide efficient, effective and timely advice

“Working with Now Actually to ensure our HR is not only appropriately managed but operating at a best practice level has given our business confidence to continue to grow.
As a relatively young operation, investing in solid HR practices has been important to us from the very beginning. The incredible benefit of an outsourced HR model is that Now Actually have grown with us on the journey from a small team of three to now over 30 staff.”

-Sarah Sheridan, Deputy CEO & Co-Founder – Clothing The Gaps
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