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Read our Case Study from the Hospitality Industry

Now Actually supports businesses in the hospitality industry, helping employers overcome challenges in employee issues.

13 June 2023

Now Actually supports businesses in the hospitality industry, helping employers overcome challenges in employee issues.

The Challenge

  • Large hospitality group with multiple venues across the state.
  • Ownership of each venue was different, with no consistency in strategic plan, general management, and decision-making.
  • There was a significant number of employee issues.
  • The Events Manager was acting as a General Manager, but had no skills, knowledge, or recognition.
  • There was a lack of resources to support due to the nature of the industry.
  • There was high employee turnover.
  • Operations were in survival mode due to struggling industry and lack of structure and boundaries internally.
  • The industry was known to conduct business in a manner that isn’t always in line with the law.

The Solution

  • Now Actually provided HR support and expertise to coach, guide, and educate Management.
  • Initiatives to address employee issues were introduced.
  • HR Partners reviewed all positions, remuneration, and Award classifications.
  • Increase to remuneration and benefits to attract and retain employees.
  • HR documentation.
  • Training and development opportunities for employees.
  • Enhancing the environment to creating a more positive and supportive work environment.
  • Sourcing talent internationally.
  • Clarity to all Management and employees on their roles and responsibilities.

The Impact

  • Positivity as an outcome of structures and boundaries that were implemented.
  • Reduction of employee matters.
  • Greater resources now that a clear structure is in place.
  • Consistency across all venues was achieved.
  • Roles and responsibilities within the business are clearly defined and known.
  • Structure was gained from a policy and process perspective.
  • Positively changed overall approach in the day-to-day management of the venues.

With so much change happening within the hospitality industry, it was key for our restaurant group to engage human resources support. We struck gold finding Now Actually have not looked back.

Highlights include, implementing structure into our business, simplifying our onboarding process, contract auditing to keep us up-to-date with hospitality ‘award rates’ and most importantly the on-hand support and advice in those challenging times, which do happen!

Now Actually have positively changed our overall approach as leaders in the day-to-day management of our venues.

Hayley Illing, General Manager – Carolina Group
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