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Case Study from the Home Care & Support Services Industry

Now Actually specialises in expert guidance to provide business owners with peace of mind when it comes to HR practices.

13 April 2023

The Challenge

  • A constantly changing employment landscape .
  • Industry was under-resourced and had a high turnover rate, with a large casual workforce.
  • Recruitment challenges.
  • Navigating a complex Modern Award and regular changes.
  • Creating a positive service/client-driven culture.
  • The business didn’t have an HR expert in-house.
  • Management was juggling multiple priorities.

The Solution

  • HQ manager was upskilled with HR tools, knowledge, and confidence.
  • Now Actually created strong HR documentation and processes for the business to follow.
  • HR Partners provided advice on compliance and best practice for the business.
  • The team implemented boundaries for all staff and management to adhere to.
  • The company was educated on minimum standards and HR best practice.

The Impact

  • The business had peace of mind knowing they have external support who can advise and guide them on HR practices.
  • A strong performance structure was designed and implemented for ease of managing a diverse and dynamic team.
  • Managers were empowered, understanding that the business is investing in their leadership development.
  • Now Actually has been integrated into the business and seen as an extension of the team.

As a NDIS provider in NSW there have been significant changes to our industry throughout the COVID pandemic. Having to navigate these changes whilst running a business is tricky. Since engaging with Now Actually I have been able to focus my attention on where it needs to be in business knowing that the HR strategy is taken care of. Just when we thought we could see the light, new changes to the Modern Award that we pay under were introduced. The change to the SCHADS award are complex, but I’m grateful that I’ve had Now Actually supporting me through this. I would highly recommend their services.

Laurie Slade, CEO – Zenn Ability
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