Case Study from the Hairdressing Industry

Now Actually specialises in supporting new business owners with their HR needs.

30 August 2022

Now Actually specialises in supporting new business owners with their HR needs and ensuring there is a strong HR foundation for the future.

The Challenge

  • A new owner was taking over an existing business during COVID-19
  • The new owner took on all of the existing employees and needed assistance transferring their entitlements.
  • This was the first business the owner had been involved in and she did not have any HR knowledge or experience.
  • Owner wanted to ensure her people/HR matters were right from the beginning. There was a focus to look after the people within the business, but they also needed to ensure from a risk perspective that there was adequate protection where it needed to be.

The Solution

  • Now Actually provided all foundation documentation for the business: position descriptions, employment contracts, and an employee handbook, all tailored to the industry and the business itself.
  • Frameworks were reviewed and implemented to support the documentation and people management aspect.
  • Now Actually reviewed all wages and benchmarked them across the business.
  • Now Actually assisted with handling unsuccessful probation periods, as well as with recruiting new employees.

The Impact

  • The business was set up correctly from day one of the business ownership.
  • Appropriate documents and systems were put in place to ensure compliance to various legislation.
  • All employees were remunerated correctly.
  • The owner gradually moved from working in the business to working on the business itself.

“I purchased an existing business at the start of COVID lockdowns. I’d never been a business owner before and didn’t know what my employer obligations were.

The team at Now Actually were able to establish my foundation documents and assist with implementation. Now Actually were able to provide practical advice on how to manage and work with my team through the COVID lockdowns. Since re-opening, Now Actually have worked with me to continue developing the people aspect of my business.”

Hairdresser in Melbourne
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