Read our Case Study from the Hospitality Industry

Now Actually supports businesses in the hospitality industry, helping employers overcome challenges in employee issues.

The Challenge

The company is a large hospitality group with multiple venues across Melbourne. The group is owned by a number of different individuals, each of whom has their own specific interests and goals for the business. This has led to a number of challenges in terms of managing the group effectively. 

The company has been experiencing a number of employee issues in recent months. This has been due to a number of factors, including lack of availability of employees within the hospitality sector. The employee issues have had a significant impact on the company’s operations, leading to changes in operational hours and employees working across multiple venues. 

The Solution

The company has implemented a number of initiatives to address the employee issues. These include: 

  • Increasing salaries and benefits to attract and retain staff 
  • Providing more training and development opportunities for staff 
  • Creating a more positive and supportive work environment 
  • Sourcing talent internationally

The company is still in the early stages of implementing these initiatives, but they have already had a positive impact on the employment situation. The company is confident that these initiatives will help to resolve the employees issues and improve the overall performance of the business. 

It also means that it is able to run a full schedule and not adjust operating times to the availability of the employees. 


  • With so much change happening within the hospitality industry, it was key for our restaurant group to engage human resources support. We struck gold finding Now Actually have not looked back.

    Highlights include, implementing structure into our business, simplifying our onboarding process, contract auditing to keep us up-to-date with hospitality ‘award rates’ and most importantly the on-hand support and advice in those challenging times, which do happen!

    Now Actually have positively changed our overall approach as leaders in the day-to-day management of our venues.

    Hayley Illing, General Manager – Carolina Group

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