Privacy Policy

We respect your rights in relation to privacy.

Now Actually Group Pty Ltd ABN 31 642 890 079 (“We” “Us” “Our”) understands the importance of protecting the privacy of an individual’s personal information and adopts the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act“). 

This Privacy Policy sets out how we collect, use and disclose information about you, how we aim to protect the privacy of your personal information and your rights in relation to your personal information.  

This Privacy Policy may be updated from time to time. 

These are the Types of Personal Information We Collect 

Through your use of this website, we may process your Personal Information. “Personal Information” is information about you, which could be used to identify you.  

We may process your Information by collecting, storing and/or using it in a manner described in this Privacy Policy.  

The kinds of personal information we collect may include: 

• contact details such as your full name, business or personal addresses, email addresses, and contact numbers 

• company or business details, such as your ABN, ACN or officeholder information 

• financial information, such as credit card and bank account details 

(“Personal Information”) 

Whilst you are under no obligation to provide us your Personal Information, we may be unable to provide you with our services if you do not provide all requested information.  

You must let us know as soon as reasonably practicable of any changes to your information, or if you are aware of any inaccurate, out of date, misleading or false information.  

This is How We Collect Personal Information 

Generally, we will collect your Personal Information through: 

• direct contact or correspondence with you, whether in person or over the phone, email or post 

• the completion of online and/or physical forms 

• information services providers, social media sites or publicly available information 

When you use our website, the following information may be logged for statistical purposes and for the purposes of marketing and advertising to you: 

• the date and time of your visit to our website 

• your IP address 

• pages that you accessed and documents downloaded 

• the type of browser you were using 

Cookies may be used on our Website. Cookies are pieces of information that a website transfers to a computer’s hard drive for record keeping purposes. We may collect Cookies in order to allow our Website to function properly, to monitor aggregate site usage data such as total number of visitors and pages viewed and to enable third party features or functionality to be provided on or through the Website. Most web browsers are set to accept cookies and do not personally identify the user.

If you do not wish to receive a cookie, you must adjust the settings of your browser to either disable cookies of receive a notification when a cookie is received. If you disable all cookies, you may not be able to take advantage of the website features, which may limit the extent of the Services available to you.  

This is Why We Collect Your Personal Information 

We may require your personal information for the following reasons: 

• to respond to your enquiries and provide our services and/or products 

• for accounting, billing and other internal administrative purposes 

• to invite you to events or functions 

• to add you to our mailing list where you have subscribed to our newsletter 

We may also use and disclose your personal information in order to inform you of products and/or services that may be of interest to you. In the event you do not wish to receive such communications, you may, at any time, request not to receive direct marketing communications from us or use any opt-out mechanism provided and we will comply with that request. 

We will seek further consent from you if we want to use your Personal Information for any other purpose, unless that other purpose is related to one of the original purposes and you should reasonably expect us to use your Personal Information for that purpose.  

We May Disclose Personal Information to Third Parties 

We may disclose your Personal Information to third parties such:  

• service and/or product providers 

• marketing agencies 

• payment processing company 

We limit the information provided to third party providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information. 

We will otherwise not disclose your personal information to third parties without your consent or unless required by law.  

These Are the Steps We Take to Keep Your Personal Information Safe 

We take reasonable steps to ensure that the Personal Information we hold is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. Generally, we hold your Personal Information electronically, but may from time to time hold your information in paper form also.    

In the event that your Personal Information is subject to a data breach, we will comply with all mandatory statutory notification requirements. 

We will destroy your Personal Information in circumstances where it is no longer required, unless required by law to retain the information. 

You May Access Your Personal Information 

Under the Privacy Act, you have a right to access and seek correction of your Personal Information that is collected and held by us. 

If at any time you would like to access or correct the personal information that we hold about you, please contact our privacy officer: 

Privacy Officer email address: [email protected] 

To obtain access to your Personal Information: 

• you will have to provide proof of identity to ensure that Personal Information is provided only to the correct individuals and that the privacy of others is protected 

• you will need to be reasonably specific about the information you require 

• We may charge you a reasonable administration fee, which reflects the cost to us for providing access in accordance with your request 

If we refuse your request to access or correct your Personal Information, we will provide you with written reasons for the refusal and details of complaint mechanisms.  

How to Make Complaints 

Please direct all privacy complaints to our privacy officer. At all times, privacy complaints will be treated seriously and dealt with in a prompt and confidential manner. 

You will be informed of the outcome of your complaint following completion of the investigation, which will take no more than 30 days. 

In the event that you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.