29 January 2025
Have you ever worked with clients who needed support beyond what your business offers?
Picture this: you’re working with a client and supporting their accounting needs. In the course of your work with them, you’ve come to notice that they’re struggling with their people management. They reach our for help, but where do you start?
This scenario highlights the importance of recognising when your clients require assistance outside your area of expertise. Forming partnerships with trusted HR providers can help you enhance the service you provide for your clients, and ensure they receive the support they need. In this blog, we’ll explore how these collaborations can benefit your business as well as your clients.
From our experience in working with other industry experts, we know first-hand the immense value that comes from referring clients to professionals outside our field. Collaborating with HR experts gives you access to specialised knowledge, letting you expand on the advice you can give your clients. It not only enhances the quality of service you provide, it also serves to strengthen your relationship with your client by demonstrating that you care about their business’s success.
Building a network of trusted partners is essential to this. We’ve achieved this through meeting professionals through networking events and referrals from other professionals. Engaging with like-minded individuals, business owners and service providers alike, has enabled us to connect clients with the right resources when they need them the most.
The example we stated above is just one of many—we’ve gained trusted partners from different industries who identified instances of when clients needed HR support. HR is fundamentally about people, and every business is unique and comes with its own set of challenges when it comes to managing their people.
Common indicators that suggest your client might need HR support include high employee turnover, recent updates in employment law that require guidance, or specific industry needs where tailored policies and processes are essential for compliance.
We’ve successfully partnered with a legal firm to provide support to their clients who needed HR guidance. As this firm specialises in providing legal advice, they refer clients who need HR support to us since it’s outside their area of expertise. Additionally, our collaboration with an accounting firm has allowed us to provide their clients with tailored HR solutions that enhance their operational efficiency.
These examples are real-life cases of how recognising the need for specialised support can lead to improved outcomes for clients.
When you genuinely care about your clients and their success, it’s important to recognise when they might need support in areas beyond your expertise. At Now Actually, we proactively identify gaps in our clients’ businesses and connect them with trusted partners in other industries. By doing so, we ensure our clients receive the service they deserve.
If you’re interested in learning more about how we work with different partners to enhance client satisfaction, check out our previous blog on the topic here.
